The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
(a) as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
(b) when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
(c) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1. providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Crochet by Starlight through Etsy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org.
I can customize most of the items in my shop to vary in size and color depending on your need. Please keep in mind that custom orders may include additional costs due to size variance, color choices and will require additional processing time.
I do not accept cancellations, returns or exchanges for Custom Orders. If there is a problem with your custom order, please contact me immediately if you are not satisfied.
Most of my handmade crochet/knit pieces are machine washable on gentle cycle. Cotton products are suitable for machine drying. Acrylic may melt if machine dried due to high temps, so machine dry on delicate/low setting. For best results, lay flat to dry. This will help the item to retain its shape and wear better/longer.
All items should be handled with care as yarn can snag and or pill due to the nature of the fibers.